Abby Knowles

Executive Director, Marketing Operations


Abby Knowles is the executive director for Market Operations in the Verizon Great Lakes Market. In addition to leading the network team that ensures the wireless network reliability and uptime, she also partners with the market sales and marketing teams to ensure the network supports the needs of Verizon’s customers. Prior to this role, Abby was the network regional executive director for Ohio, Pennsylvania, and West Virginia where she led the network organization that designed, built and operated the Verizon wireless network. She ensured industry-leading network strategies met the growing wireless needs of customers through aggressive deployment of new technologies (small cells and LTE Advanced), RF design and optimization, and a focus on daily operational excellence. Abby is a leader in a highly technical and fiercely competitive communications industry. She leads, inspires, and organizes teams to deliver excellent results for the business. Accomplishments include leading departmental turn-around, and developing strategic plans that drive network growth and performance improvements. She is specialized in leading collaborative efforts both internally and externally, resulting in innovative technical solutions and advancements. Outside of Verizon, Abby is active within the community she serves. She currently serves as the Chair of the Rise Sister Rise Network in Columbus, Ohio, focused on placing Black Girls At Promise. Other community activities include Somerville Board of Education Curriculum Committee (NJ), National Academy Foundation (NAF) Schools (NJ), The Hiding Place halfway home for women (MD), and speaker with the Maryland Business Roundtable. Abby received her Master’s of Science, Information and Telecom Systems for Business from the John Hopkins University, Baltimore, Maryland. Her Bachelor of Science, Electrical Engineering was received from Morgan State University, Baltimore, Maryland. She also earned a Master’s Certificate, Project Management from Georgetown University.